Rollout and training
Phased rollout by team and region, with role based training and playbooks written from the questions your people actually ask once they use the system daily.
Phase 04, Scale
Rollout across teams and regions, monitoring that catches drift, and a quarterly review that follows the results.
Typical duration
Ongoing
output: a capability your team owns, extends and can defend internally
- Ongoing
- Support that steps back over time
- Tracked
- Quality and spend in one view
- Quarterly
- Roadmap reset against results
Phase 04
From a working system to a capability you own.
A system that works for one team is not yet a capability. Scale is the work of spreading it, keeping it honest, and deciding what comes next with evidence rather than enthusiasm.
We hand over deliberately, with training, runbooks and a review ritual, and stay available on a light retainer if you want us close by.
What happens
The work inside this phase.
Three workstreams, run in parallel, each with a fixed deliverable you can review.
Monitoring and drift alerts
Quality, latency and spend tracked in one place, with alerting that catches a model change or a data gap before your users notice the difference.
Quarterly reprioritisation
A standing review of quality, spend and new candidates, so the roadmap follows what the numbers show rather than what was agreed a year ago.
The method
The other phases.
Next step
Start with phase 04.
A 30 minute call on scale, what it would take in your business, and whether the phase after it is worth funding.